We want to make sure we are driving learning outcomes for your business, in a sustainable, repeatable, and scalable way. We call this ‘frictionless learning’. By giving you the tools to do the job effectively, your people will learn better, your business will thrive, and you will save time and money too!
We’ve outlined our approach to delivering ‘frictionless’ learning through our Kallidus Readiness Model. We’ve done the research and learned that it is hardly ever (translated to “never) one person who makes decisions or influences the learning strategy of the organization. These decisions are influenced by leaders in Finance, IT, Operations, even Legal, and are ultimately made by Learning & Development, Talent, and Human Resources. We’ve taken all this into consideration and designed a model that you can use and share with leaders throughout your organization so that you have a framework within which to make the best decisions for your learners and your business as you contemplate the learning management system that works best for you.
The following document provides an outline of the process and tools to support this approach. There’s lots here, but nothing worth having is easy – right?
In fact, we wrote this playbook for people who find their current learning environment — to use the words from our L&D practitioner survey — “a little clunky”. Well, don’t worry! The friction that you feel now is what sparked you to look for something better. The good news is that we’ve done the heavy lifting for you, so now let’s get you moving toward frictionless learning experiences for all!
We know every organization is starting from their own unique place. Depending on your current use case and progress against that use case, you may be able to skip some of these steps, or this playbook entirely.
Knowing what’s “under the hood” with your LMS will allow you to make the best decisions for your learners and stay accountable to your key stakeholders.
In this playbook, we will address the foundational requirements needed to make your LMS a part of the employee experience. By building your LMS into a “day in the life” of the learner, you are likely to see increased engagement. The conversation starts with your IT team, and it should happen early in the exploration process. This is not an area where you want to be surprised by something that you could have uncovered from the onset.
To ensure a smooth LMS implementation, we recommend that you share IT requirements with your IT/technology team as soon as possible. This ensures that all IT considerations can be addressed in plenty of time, and the IT team knows what will be expected of them.
The requirements for IT infrastructure will differ from organization to organization. However, there are foundational requirements that should always be addressed. We have outlined these requirements to provide you with a starting point.
Single Sign On (SSO)
SSO allows users to login to multiple apps with just one set of credentials. For example, your usual log-in to your work devices can enable you to access various software systems needed to perform your role. This means that your people need only to remember one password, and removes the need for the LMS admin team to reset user passwords.
It’s likely that your IT security will restrict your access to unknown third-party software systems. If that’s the case, then your IT team will need to ‘whitelist’ your LMS software systems. This is an essential part of implementation. If your LMS software is not whitelisted, you will not be able to access the LMS.
Sender Policy Framework (SPF)
Setting up an SPF record allows your LMS to send automated emails (notifications and reminders, for example) as though they’re from an internal source. This can prevent automated emails being sent straight to junk, and helps your LMS feel more integrated with your other enterprise systems.
Device minimum requirements
Some learning management systems are accessed via the web; therefore you need to ensure your users are on supported browsers/devices. Identifying this early in the process can allow your IT teams adequate time to resolve issues before you launch. This will ensure training can be accessed without issues.
Here is an example checklist for you to use with you IT team when talking with your LMS provider. Remember, IT is typically a key stakeholder in your LMS implementation. You will want to being them into the conversation as early as possible so there are no surprises along the way. Completing a worksheet like you see below can offer a unified resource for what your systems can and cannot do.
It’s no understatement to say that the accuracy of your people data can have a significant impact on the success of your LMS. Typically, your LMS will use your people data to:
Inaccurate data leads to more manual effort for administrators and, worst of all, can ultimately lead to a lack of confidence in your LMS. Don’t go there!!!
Knowing your system and what it is capable of doing and how it can connect with other systems is a key factor in your success. This information will help:
If you are a primarily remote workplace, you’ll want to ensure your learners can access the LMS no matter where they are. If your learners are primarily using devices, you will want to make sure they have a complete experience on their mobile device. Systems capabilities knowledge is critical to make the LMS experience a strong one.
Phew! That was a lot. The good news is that all of it is in one place for you to come back to as you work through your thoughts. Let’s do a pulse check and take the Kallidus Readiness Assessment. The Kallidus Readiness Assessment was designed to help you progress toward your goals. Now that you have read through this playbook, why not see where you are? Take the readiness assessment now.