We want to make sure we are driving learning outcomes for your business, in a sustainable, repeatable, and scalable way. We call this ‘frictionless learning’. By giving you the tools to do the job effectively, your people will learn better, your business will thrive, and you will save time and money too!
We’ve outlined our approach to delivering ‘frictionless’ learning through our Kallidus Readiness Model. We’ve done the research and learned that it is hardly ever (translated to “never) one person who makes decisions or influences the learning strategy of the organization. These decisions are influenced by leaders in Finance, IT, Operations, even Legal, and are ultimately made by Learning & Development, Talent, and Human Resources. We’ve taken all this into consideration and designed a model that you can use and share with leaders throughout your organization so that you have a framework within which to make the best decisions for your learners and your business as you contemplate the learning management system that works best for you.
The following document provides an outline of the process and tools to support this approach. There’s lots here, but nothing worth having is easy – right?
In fact, we wrote this playbook for people who find their current learning environment — to use the words from our L&D practitioner survey — “a little clunky”. Well, don’t worry! The friction that you feel now is what sparked you to look for something better. The good news is that we’ve done the heavy lifting for you, so now let’s get you moving toward frictionless learning experiences for all!
We know every organization is starting from their own unique place. Depending on your current use case and progress against that use case, you may be able to skip some of these steps, or this playbook entirely.
Based on our research, more than 60% of companies looking for an LMS are looking to achieve full compliance, or a safe and legal organization. In this playbook, we explore what it takes to make that a reality. We are fully aware that no one gets particularly excited about required training, but in most cases, this is the learner’s first opportunity to interface with your learning programs, culture and LMS so it is extremely important to make that first impression a strong one.
Let’s make it happen!
The safe and legal use case is only complete by documentation of full compliance of your people and organization when measured against basic legislative needs/governance.
These five steps will help you to that goal.
1. Buy-in from key business stakeholders to understand organizational requirements
2. Safe and legal measure of success
3. Personalization and Content, Content, Content!
4. Communication Planning
5. Measurement and Iteration
Having worked in a compliance centric 3,000 employee organization on the practitioner side, and with hundreds of Kallidus customers, this is a use case that we see time and again. Being ‘safe and legal’ is business critical but let’s be honest, it isn’t that ‘sexy’.
I always looked at it from the lens of my C-Suite. It we didn’t get this right, the CEO would be at my door, and rightly so. This is about life or death in some cases. When someone gets hurt on a job, compliance reporting from our LMS is now front and center.
I always thought about compliance as being foundational. It is non-negotiable as a budgetary priority. But once it was delivered successfully, I earned credibility and the freedom to move onto the more exciting areas – like elective learning, manager-advocacy, and learner-generated development!
I’m excited for you to master this use case so that you too can do even more!
Sian Murphy, Kallidus L&D and Customer Success
Staying accountable to your goals requires organization. In this section, we’ll provide your with some frameworks to use to organization your compliance needs.
You likely have lots of thoughts swirling around your head. Let’s give you a place to put them! Here are some relevant next steps for you to take to get started:
Document the who, what, when and why.
|Compliance Topic||Internal Owner||Regulatory or External Owner||Reporting Requirements||Completion Level||Business Risk or Non-Compliance|
|IT||ISO 27001||CIO||ISO||Annual Certification - in person and reporting||Whole company||Failure of certification means we cannot work with our largest customers / cannot work with new customers - $millions|
|HR/IT||GDPR||HRD/CIO||International CIO||Annual||Whole company||Fine/Reputation/Customer Impact|
|FIN$||Anti-money laundering||CFO||FDIC/OCC/FCA||Annual||Whole company||Fine/Reputation/Customer Inpact|
We’ve designed an assessment for you to use within your organization to determine how far along you are in your readiness to successful accomplish your learning goals. This assessment will take only 5 minutes and generate a personalized report to guide you through your next steps in achieving success.